Privacy Policy

Last updated: November 1, 2026

This policy explains how RoofReplacementLakeland.com handles information from calls, emails and visits to this roof replacement referral site in Lakeland, Florida.

1. Scope and Definitions

RoofReplacementLakeland.com ("the site," "we," "us," or "our") operates the website at roofreplacementlakeland.com (the "Website"). "Services" means the Website, the referral phone line that connects callers with independent roofing contractors, and related communications.

This policy applies when you browse the Website, call the referral line, or email us. It does not govern the call-tracking service, the roofing contractor who takes your call, the hosting provider, the mapping provider, or any other party acting under its own privacy policy.

2. Information We Collect

Information you provide

  • Contact details you share by phone or email, such as your name, telephone number, email address, and your role at the property.
  • Property location details, such as ZIP code, neighborhood, street address, and building type, when you choose to give them to the referral line or to a contractor.
  • Roof problem details, including leaks, missing shingles, storm damage, the roof's age and material, urgency, and anything else you mention in a call or email.
  • Email messages and records of your questions, feedback and privacy requests.

Please do not share financial account credentials, government identification numbers, medical information, passwords, insurance policy numbers or other sensitive information by phone or email.

Information collected automatically

This site sets no cookies and runs no analytics. Its hosting and security providers keep standard server logs when you visit, which may include IP address, browser type and version, operating system, referring page, pages requested, timestamps, approximate location derived from IP address, and error information. These logs are used to deliver, protect, troubleshoot and maintain the Website.

Information from others

We may receive information from the call-tracking service, such as the number you called from, the time and length of the call, and a recording where calls are recorded. If you share details about a tenant, owner or other person, you confirm you are allowed to do so.

3. How We Use Information

We may use information to:

  • Connect your call with an independent roofing contractor serving Lakeland, Florida.
  • Answer emails about roof questions, the referral line, privacy requests and site problems.
  • Operate, secure, debug, maintain and improve the Website.
  • Prevent fraud, spam calls, misuse, security incidents and unlawful activity.
  • Keep basic business records, enforce our Terms of Service, and meet legal obligations.
  • Review call routing so callers reach a contractor covering their Lakeland ZIP code; this site sends no marketing.

Where applicable law requires a legal basis, we handle information to provide the referral you asked for, based on your consent, for legitimate interests such as security and call routing, and to comply with law.

4. Cookies, Local Storage, and Third-Party Services

This site sets no cookies, uses no analytics or advertising tags, and stores nothing in your browser's local storage. Because no tracking runs on the Website, there is nothing for a cookie banner to manage. We do not claim to honor every browser "Do Not Track" signal, since no uniform standard applies, but the site's actual practices already involve no cross-site tracking. Where legally required, we will treat recognized opt-out signals such as Global Privacy Control consistently with these practices.

The Website and referral line rely on third-party services that may receive call, device or usage information under their own policies:

  • Call tracking: calls pass through this service and may be recorded; your number and ZIP area go to the contractor who takes the call.
  • Google Maps: the embedded Lakeland map and map links may send IP address, device and interaction data to Google.
  • Google Fonts: some pages load font files from Google.
  • Email hosting: messages sent to the site's address are stored by its email provider.

5. How We Disclose Information

We may disclose information to:

  • Hosting, call-tracking, email, security, mapping, technical-support and other vendors working under appropriate restrictions.
  • The independent roofing contractor who takes your call, who receives your number and ZIP area and sets any visit, price or terms directly.
  • Lawyers, accountants, insurers and public authorities when reasonably needed to protect rights, safety or property, or to follow the law.
  • A buyer or successor if this site is merged, reorganized or sold, subject to notice and consent the law requires.
  • Anyone else when you direct it or give consent.

No data is sold. This site does not sell personal information for money and does not use or share it for cross-context behavioral advertising. If that ever changes, this policy will be updated and any legally required choices offered before the change takes effect.

6. Retention, Transfers, and Security

Server logs, emails and call records are kept only as long as reasonably needed for the purposes in this policy, such as answering questions, routing calls, keeping security and business records, settling disputes and meeting legal duties. How long a record is kept depends on its type, legal requirements and operational need. Records no longer needed may be deleted, de-identified or aggregated.

Information may be processed in the United States and wherever service providers operate. Reasonable administrative, technical and physical safeguards suited to the information are used, but no system for sending or storing data over the internet can be made completely secure.

7. Your Privacy Rights and Choices

Depending on where you live, and subject to legal exceptions, you may be able to ask for access to, correction of, deletion of, or a portable copy of your personal information; withdraw consent; object to or limit some processing; opt out of sale, targeted advertising or profiling; and appeal a refusal.

To make a request, email [email protected] or call +1 863-301-8753. We may need to confirm your identity and authority. An authorized agent may make a request where the law allows, though proof of authorization may be requested. Exercising a privacy right will not lead to unfair treatment.

This site sends no promotional messages. If you email the site, replies about your question or request may follow, and you can ask for them to stop.

8. Children

The Services are meant for adults arranging roof work and are not aimed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has called or emailed with personal details, contact us so the information can be reviewed and deleted.

9. Changes to This Policy

This policy may change when the Website, the call-tracking setup, service providers, legal duties or data practices change. The revised version will be posted on this page with a new date above.

10. Contact Us

For privacy questions or requests, please contact RoofReplacementLakeland.com:

Call +1 863-301-8753